Vail Resorts Activities Guest Connect Facilitator - Heavenly Mountain Resort - Summer Seasonal in South Lake Tahoe, California

Reach Your Peak at Vail Resorts. You're someone who pushes boundaries and challenges the status quo. You're brave, ambitious and passionate in everything you do. And we want you on our team. Pursue your fullest potential and never settle in the quest to deliver extraordinary guest service. Join one of the world's most innovative companies and re-imagine a mountain resort experience with us. Welcome to Vail Resorts. Reach Your Peak.

Seeking an experienced individual to fill the role of a Guest Connect team member for Heavenly’s Adventure Peak in South Lake Tahoe. The role of this individual is as follows; conducting the intake of all the guest requests, concerns, and questions, utilize problem solving skills to respond professionally, and efficiently to fulfill the highest level of guest satisfaction. The guest connect team shall possess the following qualities; natural warmth and friendliness, positive attitude, courteous, self-starter, resilient work ethic, strong communicative skills, helpful, strong problem-solving skills, and willingness to cross train with multiple activities to provide the ultimate guest recovery.

This position is hiring for full time and part time Guest Connect Team Members.

Responsibilities include (but are not limited to):

  • Follow and adhere to all company and departmental policies, procedures, and service standards.

  • Maintain a safe work area.

  • Address guest’s needs and questions appropriately.

  • Perform work in an efficient, accurate, and organized manner.

  • Conduct expected amount of physical work.

  • Perform other tasks as assigned.


  • Over 18 years old.

  • Under 330 pounds.

  • Ability to work in a fast pasted environment.

  • Remain alert and observe all policies and procedures.

  • Capacity to learn about all Epic Discovery activities, Heavenly Resort, and the Tahoe area.

  • Demonstrate excellent interpersonal skills.

  • Positively contributing team player.

Preferred Experience:

  • Strong understanding of guest service.

  • Completion of High School level education or higher.

  • Previous experience working with outdoor adventure programs or other activities such as zip lines and/or ropes courses.

If you want to obtain your summer Experience of a Lifetime, you’ve found your perfect match at Heavenly. With a massive mountain full of thrilling activities, adventure and incredible views of Lake Tahoe, Heavenly is for those who want to go big and forge their own path. From on-mountain Canopy Tours to mouthwatering Smokehouse cuisine, Heavenly exudes high-energy from first chair to last call. Come be a part of the team committed to delivering a refreshingly unique Epic experience.

Vail Resorts is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or any other status protected by applicable law.

Requisition ID [[id]]