Vail Resorts Advanced Supervisor - The Boardinghouse - Year Round - Heavenly Mountain Resort in South Lake Tahoe, California
Reach Your Peak at Vail Resorts. You're someone who pushes boundaries and challenges the status quo. You're brave, ambitious and passionate in everything you do. And we want you on our team. Pursue your fullest potential and never settle in the quest to deliver extraordinary guest service. Join one of the world's 50 most innovative companies as named by Fast Company , and re-imagine a mountain resort experience with us. Welcome to Vail Resorts. Reach Your Peak.
The supervisor is responsible for directing the day-to-day routine work of a larger group of associates, or is a key holder in a smaller store. Responsible for maintaining business standards and has increased decision making authority and acts as manager-on-duty in absence of other management presence. Also, the supervisor fulfills day-to-day work responsibilities for the organization as needed.
Responsibilities include (but are not limited to):
Generate rental and retail sales, and demonstrate and maintain a professional standard of guest service
Assist the Store Manager in maintaining an enthusiastic and professional standard of guest service
Provide resources so that employees are properly trained in rentals, POS, product knowledge, guest service, and sales generation
Assist the Store Manager in communicating company values and goals to the employees
Assist the Store Manager in monitoring and controlling a daily payroll budget
Manage inventory control and meet or exceed inventory goals
Remain current on new industry products and trends; demonstrate knowledge of products
Protect company assets through loss prevention techniques
Create a rewarding environment in which to work, generate a team atmosphere
2 years of retail experience, preferably within the outdoor industry - required
Ability to communicate fluently with co-workers and guests in accurate spoken and written English - required
Proficient in Microsoft Office products; Word, Excel, Outlook and PowerPoint - required
Commitment to providing exceptional customer service to our guests
Self-motivated with the ability to multi-task
Ability to work a flexible schedule; including nights, holidays and weekends - required
Supervisory experience - preferred
Snowsports background - preferred
If you want to work for a different kind of ski resort, you’ve found your perfect match at Heavenly. With a massive mountain full of off-the-grid terrain and incredible views of Lake Tahoe, Heavenly is for those who want to go big and forge their own path. From on-mountain concerts to world-famous après ski parties and a one-of-a-kind DJ CAT, Heavenly exudes high-energy from first chair to last call. Come be a part of the team committed to delivering a refreshingly unique ski experience. www.vailresortscareers.com
Vail Resorts is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or any other status protected by applicable law.
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