Destination Hotels & Resorts Front Desk Agent in South Lake Tahoe, California
26374BRPosition Title:Front Desk AgentJob Overview:You will be an integral member of the team that creates distinctively different and authentic experiences for our guests. You will warmly and enthusiastically greet arriving guests and assist them with check in/out to ensure they are comfortable and feel welcome while also providing information. You will promote hotel services and amenities to the guests. Req ID:26374BRSalary:$13.50 per hourCity:South Lake TahoeEssential Functions:
Enthusiastically welcome our guests, anticipate their needs, assist them with check in and check out, and respond promptly with your personal spirit, however busy and whatever time of day
Create memorable experiences with a warm, welcoming personality that can relate to guests and associates
Utilize the freedom to go beyond to take initiative to resolve guest complaints and create loyalty
Share your personal passions and knowledge of the services and amenities available to guests to help them feel at home
Collaborate with team members to communicate what you see and hear to staff and management to ensure the guests’ needs are being met
Enjoy multi-tasking at a fast pace while having an impeccable eye for detail l to ensure accuracy and efficiency
Flexibility. This is a demanding business and we look for flexibility with work days and hours, but it’s also a lot of fun!
Experience. Previous experience passionately providing service to others and assisting them with cash transactions.
People Person. The best part of serving others is creating experiences for them that go beyond the expected.
Great communicator. Providing amazing experiences requires the ability to communicate fluently in English both verbally and through legible writing
A qualified applicant is a “people person” who is flexible with their schedule, loves to serve others, and knows how to multi-task while ensuring accuracy.
Job Type:Full Time Property:The LandingArea of Interest:Rooms & Operations Company Introduction:Two Roads Hospitality is a company with a vision. Our core values are the hallmark of everything we do. Through all of our collections and each of our properties, they describe every guest, owner, team member and partner. With more than 40 years of success in the hospitality industry, Two Roads Hospitality was reimagined in 2016. Included in our portfolio are the Alila Hotels & Resorts, Destination Hotels, Joie de Vivre Hotels, Thompson Hotels, and tommie Hotels brands. Whether you are just starting your hospitality journey or you’re an experienced traveler, we invite you to join our family.Property Introduction:Situated on Lake Tahoe’s South Shore, The Landing Resort & Spa, a Destination Hotel, is the ultimate retreat for guests and team members to experience the tranquil Lake Tahoe. Ranked #20 in TripAdvisor’s Top 25 Hotels in the U.S. in 2018, The Landing Resort & Spa offers activities year-round for the traveler or team member who wants to thrive in an active environment, with waterfront views and luxurious details. Included are 77 guestrooms with breathtaking views, a heated outdoor pool, spa and fitness center, 7,000 square feet of meeting space, and the on-site Jimmy’s Restaurant.State:CaliforniaType of Position:Hourly PositionBrand:Destination Hotels