Vail Resorts Ticket Sales Agent - Summer Seasonal - FT & PT - Heavenly Mountain Resort in South Lake Tahoe, California

Reach Your Peak at Vail Resorts. You're someone who pushes boundaries and challenges the status quo. You're brave, ambitious and passionate in everything you do. And we want you on our team. Pursue your fullest potential and never settle in the quest to deliver extraordinary guest service. Join one of the world's most innovative companies and re-imagine a mountain resort experience with us. Welcome to Vail Resorts. Reach Your Peak.

Job Summary: The Epic Discovery Ticket Sales Agent is responsible for accuately and efficently processing store sales and summer activity sales through use of a cash register and resort point of sale computer. Generates sales by establishing professional and personalized rapportwith customrs and delivering world-class guest service. We are looking for guest service oriented individuals who are positive, outgoing, operate with a high level of computer proficency, have a passion for the outdoors, are well deiciplined and take pride in their work.

Reponsibilities Include, but are not limited to:

  • Provide customers with highest level of customer service expected for assigned department through professional, courteous and knowledgeable assistance to ensure individualized needs are met with respect to equipment, product, and/or merchandise questions.

  • Complete sales transactions by accuratley and efficiently ringing up customer sales in either retail POS or resort POS.

  • Data collection from guests will be required for this position.

  • Ability to learn, understand and effeciently communicate with the guest about multiple product types and can easily adapt to changing pricing and product offerings.

  • Professionally assist and follow through with resolution of guest complaints; handle concerns and suggestions.

  • Perform daily sales and closing procedures for both RPOS and Retail systems.

  • Ability to handle high volumes of customer interaction while communicating in a respectful manner.

  • Responsible for following all company standards in regards to paperwork, cash management and loss prevention.

  • Remove all sensormatics and hangers from mercahndise prior to placing items in bag(s) for customers.

  • Maintain a neat and organized work area by placing hangers, sensors, returned items and paperwork in appropriate and designated locations.

  • Answer phones courteously and professionally.

  • Willing to cross train and work in all areas/locations of PSS and Retail.

If you want to obtain your summer Experience of a Lifetime, you’ve found your perfect match at Heavenly. With a massive mountain full of thrilling activities, adventure and incredible views of Lake Tahoe, Heavenly is for those who want to go big and forge their own path. From on-mountain Canopy Tours to mouthwatering Smokehouse cuisine, Heavenly exudes high-energy from first chair to last call. Come be a part of the team committed to delivering a refreshingly unique Epic experience.

Vail Resorts is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or any other status protected by applicable law.

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